Rules for implementation of after-sales service
Actively do the product maintenance and after-sales service work, the specific implementation rules are as follows:
Implementation rules for after-sales service (1):
1, The company strictly implement the contract requirements and the delivery plan provided by the owner, on time to the delivery place, To meet the requirements of the project schedule, and specialized after-sales service personnel to supervise the transportation and landing of the goods;
2, To exclude timely the presence of after-sales service personnel with excellent service skills on the construction site, and to feed back to the head office all kinds of conditions in the construction process in a timely manner, According to the actual situation, the company will implement the corresponding measures, actively cooperate with the construction unit to carry out the work, complete the after-sales service task;
3, The product in In case of damage, loss or need of other on-site services in transit, we undertake to reply within one day of receipt of the notice. And in three days to arrive at the site;
4, The after-sales service personnel will cooperate with quality inspection personnel to inspect and supervise the tower materials from the factory, strictly in accordance with relevant standards to check, Be sure not to make one unqualified product exile market;
5, Do a good job in tower transportation coordination and other aspects, actively contact delivery logistics, make sure that the tower in the first time after the completion of processing to the construction site, Safe delivery to the material station landing, do their best to ensure the implementation of the project.
6, In the construction site technology is small The group will do a good job of unity work, actively learn from relevant brother units, conscientiously do their own work, and conscientiously fulfill their duties for the smooth and successful completion of the project.
7, For the problems arising from the quality of the tower's products during the one-year warranty period after the final acceptance of the iron tower, Our company will carry on the maintenance for the owner's unit unconditionally and free of charge in the first time (remark: arrive at the accident site within 24 hours in the province, arrive at the accident site within 48 hours outside the province)
8, The quality assurance period terminates within 5 years, for the reason of the design, Potential defects in materials and manufacturing processes, rather than normal aging, wear, or third party damage during operation, belong to me If the party is responsible, we can still provide free service.
Rules for the implementation of after-sales service (2):
1,The company shall send site representatives and after-sales service units to contact the owners at any time, pass on materials and information in time, and quickly feed back the opinions of users to the relevant departments of the company, To enable it to actively cooperate with the construction unit to carry out its work, to provide the construction unit with high-quality, rapid, satisfactory and considerate service;
2, to send site service representatives and after-sales service personnel in accordance with the progress of the installation and the requirements of the construction unit, Cooperate with installation inspection, such as finding problems in time to deal with, for problems that can not be resolved immediately, after consultation with the construction unit to formulate a plan, the public The Department will send a specialist to handle it as quickly as possible.
3, Our colleagues in the after-sales service team are responsible for coordinating the production progress and delivery schedule of the iron tower, supervising the quality of the products, and solving the technical problems encountered in production. To ensure that the products meet the requirements of the tower standard document;
4, To actively visit users, understand the situation, ask for user advice, provide warm and thoughtful services, urgent users, want users think, And to help solve the problems encountered in transportation and installation;
5, Do a good job in tower packaging, transportation and insurance, proactive consultations with users, formulate a thorough shipping plan, the tower in advance according to the provisions of packaging, according to the contract provisions Or the time agreed by both parties on time delivery, on schedule to arrive at the destination, 10 days before delivery tower, in writing to inform you;
6, Do a good job of equipment inventory, to ensure the quality of the product, quantity in accordance with the contract requirements. The equipment count is handled by the finished product bank. If the site count finds missing parts, it will be delivered to the site within a week. Not the original company caused by the lack of material, damaged parts, the company in the spirit of first solving the problem after the division of responsibility, with the fastest speed will be the lack of material to the construction site;
